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You are here >> Contact >> FAQs

Do you have a question about No.Ten Manchester Street Hotel? Our list of Frequently Asked Questions should help you find out what you need to know. If your query is not answered below, please get in touch via our Hotel Contacts page.


What is your standard check-in time?

Our standard check-in time is from 14:00 onwards.

What is your normal check-out time? Can this be extended?

Our normal check-out time is until 11am. Later check out is available on request however subject to availability.

I do not have a credit card – can I still make a hotel booking?

Unfortunately, online hotel bookings cannot be made unless a valid credit card can be provided to secure your reservation.

What types of credit card do you accept as payment?

We accept the following cards for payment and booking: Visa, MasterCard, Maestro, American Express and Diners Club International

What is your cancellation policy?

For individual bookings made at our Best Available Rates, rooms must be cancelled no later than 48 hours prior to arrival. For corporate bookings made using agreed Corporate Rates, rooms must be cancelled 24 hours prior to arrival. Rooms booked at special rates may be subject to different cancellation terms, so please check your booking confirmation for details.


Are pets allowed in your bedrooms?

With the exception of guide dogs pets are not allowed in any of our hotel rooms.

Can I smoke in my bedroom or around the hotel?

We operate a non-smoking policy throughout the hotel. However, smoking is permitted in our designated all weather terrace in addition to our courtyard bedrooms.

Do you offer any promotional rates on rooms?

Our room rates are not fixed and vary depending on availability, room type and terms of stay. Guests who are not booked on special rates will automatically be offered our Best Available Rate. Details of our current promotions and packages can be found on our Special Offers pages.


Can you put a cot or an extra bed in my room for my children?

Yes, cots are available free of charge for infants aged 2 years and under. We also offer extra beds in our Deluxe or Junior Suite rooms for a £50 extra charge.

Do you have food menus that are suitable for children?

We do not have a specific children’s menu however our Chef is flexible to create smaller options of all our dishes for children.


Do you charge for Wi-Fi and internet use?

We are pleased to offer free Wi-Fi in all bedrooms and public areas within the hotel.

Does your hotel offer any business services?

The Grand Suite is available for interviews, entertaining, photoshoots and boardroom meetings for up to 8 people .Our Lounge bar is available for exclusive hire for up to 60 people for diners, cocktails, receptions and celebrations.

Do you have an in-house restaurant?

Yes our Italian restaurant Dieci is open 7 days a week for breakfast, lunch, afternoon tea and dinner.

Opening times:


7.00am - 10.30am (11am on Saturdays and Sundays)


12.00pm – 3.00pm

Afternoon tea

1.00pm - 5.00pm


7.00pm –12.00am

Cigar Terrace

10.00am – 9.00pm

Room Service

24 hours


Where are your nearest car parking facilities?

Q-Park Marylebone 
Moxton Street 
W1U 4EY London

We are happy to be able to offer guests vouchers for 15% off at Q-Park Marylebone.

Which underground or rail stations are closest to your hotel?

Baker Street Underground: 0.4 miles | 8 minute walk

Bond Street Underground: 0.5miles | 9 minute walk

Paddington Station: 1.2 miles | 24 minute walk

Marylebone Station:  0.6 miles | 12 minute walk


Does your hotel offer accessible rooms for guests with impairments or disabilities?

We have one fully accessible bedroom and a disabled toilet on the ground floor.

Are there lifts in the hotel?


Does the hotel have disabled toilets?


Are guide dogs permitted in your rooms and restaurants?


Do you have disabled parking?