FREQUENTLY ASKED QUESTIONS...
Do you have a question about No. Ten Manchester Street Hotel? Our list of frequently asked questions should help you find out what you need to know. If your query is not answered below, please get in touch via our Hotel Contacts page.
BOOKINGS AND ARRIVALS
When can I check in?
Check-in is from 14:00 onwards. To guarantee that your room is ready if you are arriving early, we recommend booking in the night before.
Should you arrive early on the day of check-in, we are able to look after your luggage so you’re free to explore Marylebone until your room is ready.
What time do I need to check-out by? Can this be extended?
Check-out is until 11am. Later check out is available upon request and subject to availability. Please enquire about late check out when making your reservation or upon check-in.
I do not have a credit card – can I still make a hotel booking?
Unfortunately, online hotel bookings cannot be made unless a valid credit card can be provided to secure your reservation.
What types of credit card do you accept as payment?
We accept the following cards for payment and booking: Visa, MasterCard, Maestro, American Express and Diners Club International.
What is your cancellation policy?
For individual bookings made at our Best Available Rates, rooms must be cancelled no later than 48 hours prior to arrival. For corporate bookings made using agreed Corporate Rates, rooms must be cancelled 24 hours prior to arrival. Rooms booked at special rates may be subject to different cancellation terms, so please check your booking confirmation for details. Failure to cancel your reservation will be deemed a ‘no show’ and charged in full.
Am I able to bring my pet?
With the exception of guide dogs, pets are not allowed in any of our hotel rooms.
Can I smoke in my bedroom or around the hotel?
We operate a non-smoking policy throughout the hotel. However, smoking is permitted in our designated all-weather terrace in addition to our courtyard bedrooms with private outdoor spaces.
Do you offer any promotional rates on rooms?
Our room rates are not fixed and vary depending on availability, room type and terms of stay. Guests who are not booked on special rates will automatically be offered our Best Available Rate. Details of our current promotions and packages can be found on our Special Offers pages. Guests are promised the Best Available Rate when booking direct.
FAMILIES AND CHILDREN
Is it possible to have a cot or an extra bed in my room for my children?
Yes, cots are available free of charge for infants aged 2 years and under. We also offer extra beds in our Deluxe or Junior Suite rooms for a £50 extra charge.
Do you offer a food menu suitable for children?
We do not have a specific children’s menu however our Chef is flexible and able to create smaller options of all our dishes for children.
Do you charge for Wi-Fi and internet use?
We are pleased to offer free high speed Wi-fi in all bedrooms and public areas throughout the hotel. Furthermore, all rooms feature a Handy Phone, with free internet access and 3G for use outside of the hotel during your stay, for free – as standard.
Does your hotel offer any business services?
The Grand Suite is available for interviews, entertaining, photoshoots and boardroom meetings for up to 8 people. Our Lounge bar is available for exclusive hire for up to 60 people for diners, cocktails, receptions and celebrations.
RESTAURANTS AND BARS
Do you have an in-house restaurant?
Yes, our Italian restaurant Dieci is open 7 days a week for breakfast, lunch, afternoon tea and dinner.
Breakfast 7.00am – 10.30am (11am on Saturdays and Sundays)
Lunch 12.00pm – 3.00pm
Afternoon tea 1.00pm – 5.00pm
Dinner 7.00pm –12.00am
Cigar Terrace 10.00am – 9.00pm
Room Service 24 hours
PARKING AND TRAVEL
Where are your nearest car parking facilities?
Q-Park Marylebone is a 3 minute walk from the hotel.
We are happy to be able to offer guests vouchers for 15% off at Q-Park Marylebone. Please enquire when making your reservation or speak with Reception about redeeming your discount ahead of parking.
Which underground or rail stations are closest to your hotel?
Baker Street Underground: 0.4 miles – 8 minute walk
Bond Street Underground: 0.5miles – 9 minute walk
Paddington Station: 1.2 miles – 23 minute walk
Marylebone Station: 0.6 miles – 12 minute walk
Does your hotel offer accessible rooms for guests with impairments or disabilities?
We have one fully accessible bedroom and a disabled toilet on the ground floor.
Are there lifts in the hotel?
Does the hotel have disabled toilets?
Are guide dogs permitted in your rooms and restaurants?
Do you have disabled parking?